Inner Soul Guidance
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must have clear damage (not sustained in transport or mishandling of the item) or a substantial difference to the purchased item e.g. wrong item sent or wrong variant of product (no refund will be given for change of mind). You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and proceed accordingly.
Exceptions / non-returnable items
Almost all items are eligible to be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.